Industry-driven session recording protocol enables standardized, consolidated, and simplified session recording capabilities
Bedford, MA and Ra’anana, Israel, May 22, 2012 — Acme Packet® (NASDAQ: APKT), the leader in session delivery networks, and NICE (NASDAQ: NICE) today announced the industry’s first available solution for interactive session recording based on the Internet Engineering Task Force’s (IETF) Internet draft of the standardized Session Recording Protocol (SIPREC). The solution delivers affordable, reliable, and scalable recording to enterprises, contact centers, and service providers, offering hosted session recording or contact center outsourcing.
The new solution from NICE and Acme Packet allows organizations to leverage the NICE Interaction Management suite and Acme Packet’s Net-Net Session Director session border controller (SBC) in real time, while reducing the total cost of ownership of the entire system, regardless of the telephony infrastructure they use.
- Support for SIPREC with a joint solution that enhances recording functionality in environments that utilize voice over IP (VoIP) and SIP trunking, as well as IP-based video calling, collaboration, and chat.
- The SIPREC protocol enables NICE and Acme Packet customers, such as contact centers and enterprises, to simplify and consolidate recording by leveraging Acme Packet’s SBC to fork real-time media to NICE Interaction Management without impacting live sessions.
- The combined solution offers a number of advantages over proprietary approaches, including increased recording capacity and functional enhancements, such as load balancing and enhanced configuration control, while assuring regulatory compliance.
- Consolidation of recording infrastructure without sacrificing recording reliability
- Utilization of recording for new SIP-based unified communications, SIP trunking, and interactive voice response deployments
- Simplification of recording deployments through flexible recording control and scalability to tens of thousands of concurrent recordings and sessions
“We are pleased to work with Acme Packet on joint recording solutions based on SIPREC,” said Eran Vanounou, General Manager of the Product and Technology Unit at NICE. “As the demand for compliance recordingfor VoIP and other forms of IP-based real-time communications increases, compatibility with Acme Packet’s SBCs is critical for meeting the growing needs of our customers.”
“NICE has been a strategic technology and interoperability partner with Acme Packet for a number of years,” said Dino Di Palma, Acme Packet’s chief operating officer. “Whether our customers use session recording for quality assurance, compliance, or new revenue-generating services, NICE and Acme Packet deliver recording solutions for providing the functionality and flexibility for understanding customer interactions, meeting legal compliance, and improving the value of every contact center and business.”
SIPREC, APKT, Acme Packet, NICE, NICE Systems, session border controllers, SBC, recording, session recording, cloud, VoIP, voice over IP, SIP, session initiation protocol, SIP trunking, communications, contact centers, service providers, unified communications, IETF, Internet Engineering Task Force
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NICE (NASDAQ: NICE), is the worldwide leader of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies. www.nice.com.
Trademark Note:NICE and the NICE logo are trademarks or registered trademarks of NICE Systems. All other marks are trademarks of their respective owners. For a full list of NICE Systems' marks, please see:http://www.nice.com/nice-trademarks.
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About Acme Packet
Acme Packet (NASDAQ: APKT), the leader in session delivery network solutions, enables the trusted, first-class delivery of next-generation voice, data and unified communications services and applications across IP networks. Our Net-Net product family fulfills demanding security, service assurance and regulatory requirements in service provider, enterprise and contact center networks. Based in Bedford, Massachusetts, Acme Packet designs and manufactures its products in the USA, selling them through over 220 reseller partners worldwide. More than 1,600 customers in 107 countries have deployed over 16,000 Acme Packet systems, including 88 of the top 100 service providers and 41 of the Fortune 100. For more information visit www.acmepacket.com.
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