Call Volume Reduction

Predict and prevent avoidable calls for happier customers and more effective agents

Your contact center gets many calls that could be avoided. The best way to prevent them is to resolve your customers’ issues on first contact, anticipate their needs and give them what they need before they even ask for it.

NICE solutions for
Call Volume Reduction

Our unique combination of speech, text and behavioral analytics provides a coherent picture of all customer interactions. With these rich insights, your call center staff will resolve more caller issues on first contact, they'll preempt follow-up calls by addressing customer needs even before they ask and customers will be more comfortable using all your self-service tools. That is an unbeatable call volume reduction strategy.