​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​Incentive Compensation Management

Step up incentive compensation

On-premises or hosted, NICE ICM lets you manage every aspect of your sales incentive compensation, improving payment accuracy, increasing efficiency, enhancing visibility and trust.​​



Intuitive compensation plan creation

Can your Comp Admins build and adjust complex compensation plans independently, with no IT help? With NICE ICM they can, starting from importing data using built-in ETL tools to modeling plans with visual tools and Excel-like comp calculators, to applying role-based personalization and designing pages using graphical layout tools​. Learn more.​​​

Sales operations process automation

Forget time-consuming manual processes and intermediary help desk support. By implementing our built-in workflows, you’ll automate your critical sales compensation processes, including: plan and quota acceptance; dispute resolution; and payroll processing.  Let your sales reps fill in dispute claims on their mobile devices and deliver data instantly to the relevant manager. With all communications tracked and time-stamped, you’ll always have an audit trail and comply with regulatory requirements.



How many credits do you pay on each sales transaction? NICE ICM handles complex crediting chains, returns, callbacks and large transaction volumes. It processes millions of transactions, efficiently and effectively managing sales reporting and incentive compensation calculations at unprecedented speeds. This enables in-day calculations and same-day reporting to global payee communities. Learn more about our ICM technology or read the case study.​ ​

Sales Reps Engagement

Reduce shadow accounting and increase transparency with web and mobile reports, creating the real-time engagement that sales reps need.​

  • Up-to-date compensation and commission statements
  • Quota attainment
  • Team performance rankings
  • Compensation dispute tracking

A ​“What-if” simulator inspires performance by providing sales agents a window into their projected earnings based on their current opportunities.

What_If_Simulator.png ​

Reporting and analysis

Evaluate, adjust and optimize your incentive compensation programs at any granularity based on sales performance. Revise plans, validate payments, model before/after changes in plans and territory assignments, and analyze the breakdown of commissions, bonuses, SPIFFs, MBOs and non-cash incentives. Learn more about our sales performance analytics​.


On-premises or Cloud. Your choice.

SaaS? On-premises? It’s up to you. Select a complete on-premises solution with a perpetual license or any of our hosted cloud options. Regardless of your choice, you’ll get the same unique ICM capabilities and technology.


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