NICE inContact CXone UCaaS integration enables seamless collaboration between your contact center agents and experts anywhere in your organization. Easy-to-deploy, pre-built integrations provide a single solution for formal and informal contact center agents.
Integration with unified communication tools enables informal agents to handle customer contacts in a structured, fully integrated manner, anywhere on any device.
Access expertise anywhere in your organization, in real time, to resolve increasingly complex customer interactions.
Provide a unified agent interface and ensure that availability of your agents is consistent and consolidated across UCaaS and your contact center.