​​​​​​​​​​​​​​​​​​​​​​​​​ NICE inContact​​​​​ CXone CRM Integrations

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Empower your agents to personalize omnichannel customer service

NICE inContact CXone pre-built customer relationship management (CRM) integrations, such as the CXone ​Agent for Salesforce, empower your agents to personalize omnichannel customer service. With these seamless, bidirectional ​​​​​​CXone CRM integrations, you’ll increase agent efficiency and independence by delivering a real-time 360-degree view of the customer.

  • Synchronize - customer data and history
  • Streamline - contact handling
  • Track - calls automatically in your CRM
  • Simplify - omnichannel contact handling
  • Build - self-service routing workflows
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Industry-leading CXone CRM integration​ software


 

Personalize interactions with context

Give agents a 360-degree view of the customer, including insights into previous interactions, regardless of channel.

  • Synchronize interaction data and history
  • Give agents insight into the customer's journey
  • Tie back to voice call recordings
  • Save and add comments to customer records
 

 

Increase agent efficiency & independence

A consolidated agent interface seamlessly integrates into the CRM system by streamlining omnichannel contact handling and shortening agent ramp-up and interaction handling times

  • Integrate contact center controls
  • Provide agents a consolidated interface
  • Simplify omnichannel interaction handling
 

 

Deploy & maintain with ease

Deploy an integrated solution in hours, not days or weeks. Download and apply updates or upgrades when it suits your schedule.

  • Pre-built integrations that are ready to deploy
  • Salesforce, Oracle, Zendesk, Microsoft Dynamics, and more
  • Eliminate costs of custom integrations
  • Quick access to newly developed functionality
 

 

Automate interaction handling

Our skills-based routing engine ensures every contact is automatically delivered to the best available agent, based on agent skills, agent skill level, customer profile, and contact center data.

  • Leverage customer data to optimize interactions
  • Ensure routing to best qualified agent
  • Self-service, automated workflows integrated with your CRM
 


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