CXone Open Cloud Platform

​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​A trusted Enterprise-grade Foundation

The NICE inContact CXone Open Cloud Platform is the enterprise-grade foundation that lets contact centers scale securely, deploy quickly, and serve customers globally. We deliver an industry-best 99.99% uptime with extensive integration options and extensions.​​

Industry-leading reliability and security

CXone Open Cloud Platform offers unparalleled security and reliability.

  • Minimize Lost revenue and service disruptions due to down time
  • Secure Certifications to provide maximum security for your data
  • Rely Industry-leading uptime for systems and infrastructure
  • Continue Hot standby with immediate failover​​​

Customize and integrate with ease

NICE inContact C​Xone​ offers continuously expanded, updated, well-documented and tested application programming interfaces.

  • Extend Address unique business needs with a robust ecosystem of partner solutions
  • Adapt Develop new functionality with the same RESTful APIs we build on
  • Validate Test APIs against your own data directly from the developer portal
  • Integrate Seamlessly integrate with pre-built CRM and UCaaS integrations​​

Scale global, feel local

Deploy anywhere with flexible, multinational options.

  • Localize Toll-free and local numbers in over 100 countries
  • Expand Deploy locations and agents anywhere on the globe
  • Relate Serve customers in their preferred language
  • Simplify Provide agents an interface in their native language​​

What's New?​

Brochure
NICE inContact CXone Open Cloud Platform
The CXone Open Cloud Platform is the enterprise-grade foundation that empowers contact centers of any size
Brochure
NICE inContact CXone inCloud Ecosystem (iCE)
The CXone inCloud Ecosystem (iCE) is a network of technology partners that connects trusted, fully integrated applications and functionality to the inContact portfolio.
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New Balance Integrates Salesforce and their Contact Center with NICE inContact CXone
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