​​​​​​​​NICE inContact CXon​​e Interactive Voice Response

Reduce cost-per-call with CXone IVR

CXone Interactive Voice Response (IVR) reduces your cost per call by letting customers choose the type of help they want such as self-servi​ce or speaking to an agent. Not only will our CXone IVR system free up your agents to handle more complex cases, but customers can quickly self-solve basic issues like bill pay, account inquiries, and more.

  • Auto​​​mated​ - offer automatic call back to your customers.
  • Choose - freedom to choose between agent or self-service.
  • Integrate - fully integrated with CXone ACD.
  • Centralize - centralize your CXone IVR system cross multiple contact centers.
  • Streamline enable faster CXone IVR changes.

CXone industry-leading IVR system​​​​​


 

Full​​y integrated with CXone ACD

​Our CXone Automatic Contact Distributor (ACD) and CXone IVR softw​​are were built by us and use the same platform. Don’t settle for repeatedly requesting an account number, phone number, or other customer information, because your CXone IVR software can’t share collected data with the CXone ACD.

  • Automated speech recognition
  • Text-to-speech in multiple languages
  • Less hassle and frustration
  • CXone ACD and CXone IVR on same platform
 

 

Centralized CXone IVR System

No matter where your teams are located, all of your customers can use the same interface with our cloud CXone IVR. This unique technology ensures interactions are executed in a consistent manner, streamlining and improving each customer’s experience.

  • Automatic call back
  • Leverage cloud for centralized CXone IVR system
  • Easy to use across multiple contact centers
 

 

Quickly update your CXone IVR

It’s a snap to make routine updates to your IVR phone system, like operating hours and holidays. Using an easy, menu-driven interface, make immediate changes to your operating hours, and your system will notify callers appropriately.

  • No complicated updates
  • No IT team required
  • CXone ​Studio allows users to make their own updates
 

 

Integrate with popular CRMs

Easily connect customer data with your call center by using our out-of-the-box CRM integrations. Pull in customer data from popular CRMs like Salesforce or any custom built solution. Our CXone IVR technology lets you access all of your customer data at the click of a button.

  • Easily access customer data
  • Out-of-the-box integrations
 


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