Cross-Channel Interaction Recording Technology
The foundation for better business performance
You're interacting with customers through all sorts of communication methods - phone, email, chat, mobile apps, social media or in branch. And to maintain compliance, you have to record them all. Now you can leverage those recordings for quality monitoring and performance improvement. Our comprehensive cross-channel interaction recording technology handles thousands of concurrent IP streams in a single platform: capturing, forwarding streams in real time, recording and archiving all your customer interactions.
We make VoIP-based call recording simple and cost-effective. With easy-to-use, software-only recording, you'll be able to scale to any location, without the need for additional set-up, administration or management. It supports all call recording needs and in any VoIP environment. And it gives you real flexibility and freedom of choice by seamlessly integrating with products from all leading IP telephony vendors.
Contact Center Video Recording
Face-to-face interactions don't just happen in person anymore. The growing trend is video-based remote customer service. Now you can get deeper insight into how both your customers and service agents behave. If you're thinking of adding video-based interactions or already have, we'll make recording easy.
Email and Chat Recording
Using email, text and chat to communicate is just so convenient. But you want to make sure all that your customer interactions are similar – not matter what communication channel is used. We'll capture and analyze your email and chat interactions, so that you can maintain compliance, satisfaction and agent performance.
Contact Center Business Continuity
Failures and outages will happen. It's how your system responds that makes the difference. Our technology has built in business continuity and disaster recovery. We make sure your systems are up and running 24/7 – no matter what – so you're always recording.