REC is always ON.
The Contact Center business needs go beyond providing round-the-clock service, as they need to satisfy intense regulatory requirements and address unexpected events. In today's world of 24/7 service delivery, high availability is a must.
State-of the Art Business Continuity
NICE delivers business continuity for omnichannel interactions recording across storage components, databases and application servers, encompassing all your contact center sites. Furthermore,
AIR & Engage support multi-data center recording environments with:
Centralization – The platform allows organizations to have their entire system in a central Data Center. The system enables an unmatched scale, allowing a single system to serve the entire enterprise.
Continuous high availability – with local and geo resiliency for all components, businesses are able to continue recording interactions, perform queries and secure stored information even in the event of a power outage, natural disaster or component failure
End to End Seamless disaster recovery – With the NICE High Availability Manager, a standalone application for Multiple Data Center environments, the failover of the entire Data Center can be performed with a single click.
Flexible telephony resiliency –
AIR & Engage can continue operating in case of failure - no matter the telephony technology used.
N+1 Across Data Centers – the optimal resiliency solution. In this environment, each Recorder has a spare twin. On a clear day, one of the recorder records all of the interactions from both data centers. If a failure occurs, the spare recorder takes over and records for both data centers.
No Single Point of Failure –
AIR & Engage offer local and inter-site resiliency for all components.