The Power of Unseen Data

NICE Customer eXperience Analytics (NICE | cXa) has created the digital and analytical transformation necessary for organizations to monopolize the global consumer-centric economy. Our customer experience solutions deliver expansive value via actionable insights from multi-channel customer engagements, harnessing direct and indirect feedback, and structured and unstructured data. NICE cXa provides the only comprehensive, end-to-end visualization of the customer journey, which provides a holistic view of every customer touchpoint, enabling organizations to evaluate, implement, and gauge business decisions from frontline personnel to the C-Suite. Encompassing our Customer Journey Optimization, IVR Optimization, Digital Containment, Real-Time Personalization, and Total Voice of the Customer applications, NICE cXa helps organizations recognize pain points and engage insights to transform and reshape customer experience into continuous ROI.​

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