Visual digital interactions – Capture the complete customer intention

According to analysts, real-time visual communications can provide a richer and more personalized experience in specific industries such as financial services, telecommunications and healthcare. In these verticals, video-enabled contact centers allow organizations to extend their geographic reach and agent availability without having to add customer service personnel.

NICE Contact Center Video Recording solution​ enables organizations to continuously monitor agent performance, provide additional coaching as needed, and maintain a single standard of performance across the operation. 


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