"CLOUD-BASED MODEL, SAAS WILL EMERGE AS A CRITICAL SELECTION FACTOR AT ALL LEVELS OF THE CUSTOMER SERVICE CONTACT CENTER"
Cloud isn't new. Companies have been touting its benefits for a decade, but only now has it hit the contact center and business operations sector at full force. Following some initial resistance, it's now clear to service providers that utilizing cloud technologies brings high value in flexible IT footprint, rapid deployment, and risk-free upgrades. Thus, allowing contact centers to get the full benefits of the latest customer engagement technology.
When it comes to considering options for cloud-based solutions for your contact center, look no further than NICE Systems. Below are some of our resources to help you start your CaaS Journey, understand the benefits we could bring to your contact center and see how we have successfully helped one of our clients, Telus – Canada's fastest growing national telecommunications company – to leverage our cloud solutions to improve operational efficiency and the customer experience.
A Move to the Cloud – What's in it for Me? Asks Liron Golan
Following some initial resistance, it's now clear to service providers that cloud technologies bring high value in terms of a flexible IT footprint, rapid deployment, and risk-free upgrades. The cloud now also gives contact centers the full benefit of the latest customer engagement technology. In this piece Liron Golan talks about moving to the cloud and what's in it for you
Choosing a Cloud Strategy Starting Point – A White Paper
The most challenging part of adopting a more suitable solution is always taking the first few steps. How can you get the ball rolling and what should be your starting point? After reading this white paper you will understand the benefits that cloud brings to contact centers and how to find the 'sweet spot' to start your journey to the cloud.
How to Take the First Step to Your CaaS Journey. A blog post by Liron Golan
Contact centers and business operations are often seasonal, with bursts of volume during holidays or other peak periods. So it makes sense that when software is delivered via SaaS, it is possible to expand and contract your license count to always match your workforce, which means better control over costs. Add that to the ability to share resources with greater efficiency - and you have every reason to run... not walk towards your contact center cloud infrustructure. See what Liron Golan says about it in his blog post
Elevating Your Customer Service to the Cloud: A Brochure
Following some initial resistance, it's now clear to service providers that utilizing cloud technologies brings high value in flexible IT footprint, rapid deployment, and risk-free upgrades. Thus, allowing contact centers to get the full benefits of the latest customer engagement technology. Want to know how NICE can make it easy for you to know how cloud services can benefit your call center? Just read this concise "Elevating Your Customer Service to the Cloud" brochure
Leveraging The Cloud Environment To Improve Operational Efficiency And The Customer Experience: A Telus Case Study
TELUS has fourteen contact center sites worldwide with over 8,000 agents handling up to 28 million interactions annually. TELUS had many disparate systems for operational reporting and faced challenges to present the information in a central hub. As a result, senior management had no visibility of operational performance into the contact center and individual agents. Read on to find out how Telus successfully deployed NICE Cloud solutions to improve their operational efficiency and customer experience.
We hope you found our blog on NICE Cloud solutions useful, be sure to respond in the comments or tweet us @NICE_CX.