Session Recording Protocol: Moving toward Standardization in Call Recording

| October 25th, 2009
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 One of the most exciting projects that I am working on right now is the IETF (Internet Engineering Task Force) draft for the standardization of session recording interfaces. The main idea behind this work is to take the opportunity – while almost all major telephony vendors are working on session initiation protocol (SIP)-based recording interfaces for their new SIP-based voice over Internet Protocol (VoIP) telephony systems – to create an interoperable standard for call recording.

Currently, the lack of standard call recording protocol limits the adoption of IP telephony in enterprises. There are many existing proprietary, non-interoperable protocols; migrating them to an interoperable standard will serve the interests of vendors and customers alike. Not surprisingly, then, the authors of this standardization draft are leading architects from all major telephony vendors, including Acme Packets, Alcatel-Lucent, Avaya, Cisco, IPC, Siemens, and of course NICE.

In one or two years from now, most requests for proposals (RFPs) will include demands from clients to comply with the Session Recording Protocol standard. Is there a down side?

Let me know what’s your view on this.

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