Together, NICE and Capgemini are empowering public sector organizations to consistently deliver the perfect customer experience and reduce costs, by improving back-office process speed and efficiency. In a new video, NICE Regional VP Sales of UK & Ireland, Rowland Adshead, explains how.
In 2016 public sector organisations are focusing on multi-channel customer journey optimization, driving process automation and realising the reduce total cost of ownership and service continuity benefits of the cloud.
TheRobotics Automation Hub combines the innovative robotics technology from NICE with Capgemini’s digital transformation expertise. Together, they are enabling organizations to identify, evaluate and automate processes that involve time-consuming and repetitive manual tasks, and in turn refocus employees on value add activities.
Rowland Adshead explains: “The Robotics Automation Hub provides fantastic opportunities to achieve their objectives, whilst reducing costs, promoting greater employee satisfaction, through more interesting and productive work, and better serving customers every time.”