Automation for the People
NICE Solutions for Robotic Process Automation
Across industries, organizations rely on routine, repetitive processes to achieve their business goals. Today, many organizations understand that releasing employees from the manual execution of these repetitive processes and employing software robots to handle them, can lead to significant benefits: reduced handle time and costs, improved SLAs and happier customers and employees. They are also experiencing the compelling results and rapid ROI that process automation is bringing to their organizations.
- Robots are 4-5 faster than humans and work 24/7
- 100% accuracy and fully compliant
- Cost reduction of up to 50%
- Existing IT assets can be leveraged to avoid further investment
- Easy scalable - as your enterprise grows, you can scale up the power of Robotic Automation to match your changing needs
Your extra set of hands. Automate repetitive, time-intensive manual processes, for fast error-free resolution.
Just such robots are designed for the automation of routine processes in the back office and your shared services organizations. Installed on virtual servers, these robots handle end-to-end processes, in an unattended way without any human involvement, essentially performing any task which the human user would otherwise do manually. A robot can carry out any type of task which is assigned to it, performing it quickly and accurately every time.
The digital assistant, an employee’s best friend
Desktop robots (aka Attended robots) automate repetitive desktop tasks and provide employees with quick links to data and real-time next best action guidance in context to help them work more efficiently and accurately. Employees can focus on more engaging tasks and on providing a great customer experience, rather than on processes and systems.
Your spotlight. Illuminate your process improvement opportunities
Super charge your team with NICE Desktop Analytics. Uncover bottlenecks and reveal counterproductive habits lurking in your back office. Discover process best practices and your teams’ top performers. Desktop Analytics will give you the transparency needed to boost productivity and identify automation opportunities.
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