Greg Cummings

WFO Evangelist, NICE Uptivity
Greg Cummings
Leveraging over fifteen years of contact center experience, Greg is passionate about the mission-critical aspects of capturing customer intelligence and optimizing workforce performance. Greg is a regular presenter of NICE webinars and heads up the Global Channel Enablement program for NICE Uptivity. NICE Uptivity, part of the industry-leading NICE suite of contact center technologies, provides workforce engagement management tools designed precisely for mid-market organizations—complete, flexible, easy-to-use—that generate real-time data analytics to drive stronger operational performance and better customer experiences.
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