Dick Bucci

Founder and Chief Analyst, Pelorus Associates
Dick Bucci
Dick Bucci is Principal of Pelorus Associates where he specializes in contact center technologies. He has authored 18 books and reports on workforce optimization applications and numerous articles and white papers including eight on the topic of contact center laws and regulations. Prior to founding Pelorus Associates in 2004 Dick was a senior sales and marketing executive with leading telecommunications vendors and value-added resellers. He has over 30 years of experience in the telecommunications industry and is one of the most widely published and widely quoted analysts in the contact center industry. Dick has bachelors and master’s degrees in business administration. Pelorus Associates is in Charlottesville, Virginia, USA. www.pelorusassoc.com.
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