Real-Time Analytics – The Next Boon to Customer Engagement Technology
The [NICE Engage] platform, based on patent-pending technology, enables businesses to include real-time interaction data and analytics into processes, creating a highly scalable real-time customer engagement center.
The Engage Platform is the first attempt I am aware of by a customer care software company to offer a full suite of real-time applications to support multichannel customer care operations in a customer care environment. Real-time applications included are real-time fraud prevention, customer authentication, speech analytics, regulatory compliance, mobile management and process fulfillment.
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