WFO Suites for Small and Mid-Size Contact Centers

Saddletree Research

The small-to-medium sized contact center comprises the fastest growing segment of the global contact center industry. Defined as having 500 or fewer seats, these contact centers have their own unique and specific set of solutions requirements and technology is rapidly evolving to meet the needs of this highly competitive industry segment.

In this white paper, Paul Stockford, Chief Analyst at Saddletree Research, shares how the workforce optimization (WFO) imperative defines the latest customer and employee engagement developments now available for contact centers with 500 or fewer seats.

Saddletree Research

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