Customers use a range of touchpoints to discover, explore, buy, and engage with products and services. Yet companies continue to optimize touchpoints in isolation, struggle to prove the value of customer interactions, and squander opportunities to boost loyalty. Journey analytics helps companies combine quantitative and qualitative data to optimize customer interactions and predict future behaviors.
Read this report to learn how organizations using NICE Nexidia Customer Experience Analytics products:
- Save millions of dollars in operating costs per year
- Achieve ROI far beyond expectations
- Drive additional revenue with higher conversion rates