​  2013 Contact Center Workforce     Optimization (WFO) Report​

​​     http://www.dmgconsult.com​​

NICE has been recognized as the worldwide leader in the contact center Workforce Optimization (WFO)​ market by DMG Consulting LLC. 

This is the third consecutive year that NICE has been positioned as the top WFO vendor. In the contact center WFO segment, NICE holds a 40.2 percent market share for 2012, which is an increase from 37.9 percent in the previous year.