2013 Contact Center Workforce Optimization (WFO) Report
NICE has been recognized as the worldwide leader in the
contact center Workforce Optimization (WFO) market by DMG Consulting LLC.
This is the third consecutive year that NICE has been positioned as the top WFO vendor. In the contact center WFO segment, NICE holds a 40.2 percent market share for 2012, which is an increase from 37.9 percent in the previous year.