Workflow Orchestration

Make every customer’s
journey a smooth one

Evolve from interaction management to workflow orchestration across the entire organisation.

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The world’s best brands trust NiCE to power 15B+ interactions a year

Conduct amazing
customer experiences

CXone Mpower Orchestrator makes the whole platform hum, optimising processes,
improving KPIs, lowering costs, and getting customers where they need to be—fast.

Success stories

See what global CX leaders are saying

Everything you need to know
about CX workflow automation

Find out how you can give your customersa cleaner, friendlier journey.

Ready to experience the power of one platform?

Let us show you how NiCE can unify, automate and elevate your entire customer experience - with AI at the core and outcomes at the forefront.

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Frequently Asked Questions

CXone Mpower Interaction Orchestration is how you can harmonise customer and internal interactions across all channels and workflows. It’s customer journey management that makes every interaction connected, efficient, and personalised from beginning to end.

Yes. CX workflow automation means every task, process, and workflow is efficiently coordinated in every channel. Your team’s work is more productive, and all your customers see is a smooth, easy interaction from intent to fulfillment.

Interaction Orchestration is both proactive and reactive, providing insights and answering business user questions right when they need it. It’s intuitive and conversational, giving users any support they need.

Definitely. This is omnichannel orchestration, combining agent-assisted calling, message laydown, and a mix of digital channels like email, SMS, and others for the best results.

Our CX workflow automation makes sure every interaction is not only efficient but also compliant with the regulations and laws in your industry. It’s the perfect balance of productivity and risk mitigation.