IDC MarketScape names NiCE a European Leader in CCaaS
NiCE named a leader in the 2025 IDC MarketScape: European CCaaS Applications Software Vendor Assessment
NiCE Trust Center
Superior security, compliance and uptime while safeguarding your business.
Learn moreThe world’s best brands trust NiCE to power 15B+ interactions a year
NICELY Done: Securing Your Trust with Every Interaction
At NiCE, we're not just about technology but about building unbreakable bonds through trust, transparency, and commitment. Drawing from best practices and stringent international standards, we pride ourselves on delivering a cloud contact center solution that's reliable, secure, and seamlessly scalable. Our compliance portfolio and dedication set us apart, showcasing our mission to offer nothing less than the best in class in security, privacy, and service excellence.
NiCE AI
Code of Ethics
Trust in responsible, ethical AI with CXone Mpower, ensuring sensible use of AI in every feature. Explore the values that underpin our AI-powered capabilities & deliver intelligent automation while respecting human rights.Download now
Service Level Agreement
NiCE ensures 99.99% availability, including maintenance for seamless 24/7 operation. With the only MOS SLA in the industry, our voice service is carrier grade, delivering superior service to both agents & customers.View platform SLAs
High Availability Architecture
Global voice & data network designed with redundancy, fault tolerance & zero down-time in mind, including multi region and availability zone failover, available on AWS or Azure.Download the Whitepaper
CXone Mpower Community Portal
The CXone Mpower Customer Community provides access to user groups, discussions & a robust knowledge base. An invaluable feature giving customers the ability to maximise the platform.Login for Access
Compliance
& Security
Industry compliance and security with robust encryption, advanced threat detection and continuous monitoring to protect your sensitive data around the clock.Audits and Certifications
Monitoring & Event Management
Engineered with resilience and extensive failover capabilities at every layer, CXone Mpower is designed to guarantee consistent and reliable availability of all services.Read more
“Compliance and security make up an incredibly critical component of the CX fabric, without them, organizations simply can’t create lasting experiences that differentiate their organization. That’s why we prioritise security in every feature we build on CXone Mpower, while ensuring that our customers are able to achieve their compliance needs, all while delivering iconic customer experiences.”
CEO of NiCE Systems
“CXone’s disaster capabilities have saved us so many times, from COVID-19 to power lines being cut. Our contact center stays up and running, and the customer experience is seamless.”
Director of Customer Experience
Vera Bradley
“I’m confident in CXone’s ability to service our customers if a disaster happens. It also reinforces our company’s dedication to customer service, because I no longer have to make difficult calls to our affiliates to explain why our contact center is down again.”
Director of Customer Experience
NeoNova
“With CXone, I can get our call center up and running in an hour if a catastrophe strikes. I could build it in a hotel ballroom if needed. Or I could set up agents to log in from home. CXone is so flexible that I have many options. It helps me sleep better at night.”
Customer Service Operations Manager
Empire Today
“CXone has made it easy to support all our customer service and telesales organizations, delivering operational efficiencies, cost reduction and improved performance worldwide.”
Senior Director
Global Telecoms Services
Tripadvisor
Top ranked in customer reviews
Technical Security Architecture
CXone Mpower has state-of-the-art security in place to protect your data. The Technical Security Architecture (TSA) guide details how CXone Mpower secures your information and the applications that are part of the CXone Mpower suite. A technical overview of the material in this guide can be found on the general platform and data protections page. The TSA guide has two main sections. One section addresses how CXone Mpower secures information. The other section covers the layers of security that the platform has in place.
Securing Information
NiCE secures information at every step in the information life cycle, from creation to deletion. To do this, the platform classifies, processes, stores, and encrypts information according to regulatory requirements.Read more
Security Layers
Several security layers work together to protect your data and the CXone Mpower, including Physical Security, Compute and Storage Practices, Network Security, Monitoring and Management, Compliance, and App Design.Read moreThird-party analysts agree NiCE is a leader.
