Training and education services
It just got easier
to transform your contact centre
Take your contact centre—and your customer experiences—to new heights, with tailored education delivered by our experts.Training and education for all the
ways you work.
All of our training is taught by contact centre experts. It’s designed for everyone on your team and all the different ways they prefer to learn.Training and education benefits
Easy training for new employees
Onboard your new agents and employees with foundational training.On-demand access
Get the training you need—whenever and wherever you need it. Why not start right now? Check out our free series of call centre training courses.Comprehensive skill assessments
Our team can prescribe learning paths for different job roles to fit your objectives.Instructor-led classroom training
Advanced product training is best when it’s in a classroom, taught by an expert. Ours comes with hands-on assessments and instruction in an uninterrupted and focused environment.Remote instructor-led training
Get the same personalised instructor-led training without having to travel to a classroom. It’s a great option for foundational training, refresher courses, or customers with multiple locations.Self-paced eLearning
Learn at your own pace with virtual training. It’s perfect for new hires. And, since it’s self-paced, learners can repeat courses as many times as they want.“With CXone, that training time for new agents has been reduced by 78 percent—from two weeks down to a few days.”
Scott SnellIT Development Manager Basic Research