See the big picture instantly. Solve problems before they happen. Proactive AI Agent doesn’t just respond — it anticipates, adapts, and resolves, making everything feel…easy.
From first question to last resolution, CXone Mpower manages it all with ease. It’s automation that senses what customers want — and delivers before they have to ask twice.
Companies are winning on the combination of humans and AI
From quick answers to complex solutions, your ready response makes service seem effortless — creating experiences that leave everyone smiling.
Let us show you how NiCE can unify, automate and elevate your entire customer experience - with AI at the core and outcomes at the forefront.Watch the demoContact Sales
Frequently Asked Questions
Customer Service Automation
Automated, meet intuitive
Go beyond answering questions to fully automate customer intent through fulfillment.
The world’s best brands trust NiCE to power 15B+ interactions a year
Imagine your business being there for customers everywhere they look — no waiting, no frustration. Our AI service tools turn that into reality.
Your customers find answers on search engines, get help on your website, and solve problems in your app — all without waiting for a human. It’s like having your best service people available 24/7, everywhere at once, handling questions before they become problems.
The best part? While your customers enjoy faster, easier experiences, you’ll see happier customers, lower costs, and teams free to focus on what truly needs the human touch.
Unlike generic AI that tries to do everything, our solutions are built specifically for customer experiences — like having specialists rather than generalists.
Our AI service tools understand the nuances of your industry, handle complex questions with ease, and always stay true to your brand voice. They’re trained on real customer conversations, not just general knowledge, so they solve actual problems in ways that feel remarkably human.
Best of all, they’re designed to work seamlessly with your human teams through integrated workflow automation. When something needs a personal touch, the handoff is smooth, and all the context comes along — creating a more connected world.
We’ve built a complete ecosystem that makes customer service flow effortlessly.
Our knowledge management system doesn’t just store information — it actively finds the right answers and delivers them wherever they’re needed.
AI Agents continuously learn what works best on your website and mobile apps, getting smarter with every interaction. For the ultimate in service, our Proactive AI Agents actually solve problems before customers even realise they have one, handling up to 90% of journeys automatically.
All these AI service tools work together through intelligent workflow automation —creating a world where service finds your customers, not the other way around.
