Customer Experience Software for Government Organizations Globally - Transform Your CX
Modern CX for modern government
Deliver secure, accessible, and responsive digital services with AI-powered solutions designed for public sector.
An Integrated Front Door to Government Services Worldwide
Government agencies have a distinct responsibility to enhance citizen communication and overall experiences. With a track record of over 30 years, NiCE has pioneered transformative customer service practices for some of the world's largest corporations, with equal relevance and effectiveness for government entities.Enhance Citizen Accessibility and Experiences
Eliminate barriers by meeting constituents at their preferred channel, and enhancing accessibility with tools like intelligent self-service, proactive conversational AI, and knowledge optimization for constituents' online searches.Ensure Service is Provided Securely and Reliably
NiCE is recognised by governments worldwide for its strict security controls and data protection frameworks meeting 300+ compliance & security standards. CXone was the industry’s first true cloud contact centre solution to receive FedRAMP Authorization to Operate (ATO).Embrace the Possibilities of AI for Digital Government
Transform service experience with the power of AI-based data analysis, so service is provided in a proactive, frictionless manner – achieving faster and more accurate interaction resolution, through self-service or agent assistance.Trusted by Government Agencies Worldwide
Modernizing Government Service Interactions
Explore 'CX in the Public Sector' as our experts discuss the impact of an integrated front door on citizen experience. Discover how modern CX solutions can enhance service delivery across government and higher education.
Helping government agencies meet stringent security requirements
NiCE maintains FedRAMP Authorization at the Moderate Impact Level (Package ID: FR1704655535) and was the first CCaaS provider to achieve authorization. NiCE CXone Mpower offers more than 35 FedRAMP-authorized applications.We are globally recognized for our industry compliance and security with robust encryption, advanced threat detection and continuous monitoring to protect your sensitive data around the clock.Read More
Datasheet: Placing the Right Knowledge at Your Citizens’ Fingertips for their self-service online searches
Download Datasheet
Customer Evidence
“When you want to build a great call centre, what do you do? You find the best call centre system, one used by both public organizations and private organizations that are doing excellent work.”Human Services Operations Manager,
County of San DiegoRead more
County of San DiegoRead more
“With our previous system, we couldn’t get reports until the next business day, which was crippling. With CXone, we have real-time reporting so we can make intelligent business decisions immediately.”Chief Performance Officer,
Georgia Dept. of Revenue, MVDRead more
Georgia Dept. of Revenue, MVDRead more
Recognized for Its Leading CX Solutions
NiCE named a 11x Leader in Magic Quadrant™ for CCaaS
NiCE is a leader in The Forrester Wave™: Contact Center As A Service
NiCE CXone recognised as overall CCaaS leader in SPARK Matrix™
