Copilot elevates every supervisor from taskmaster to strategic leader.
The issues come to you – whether it’s customer frustration, a struggling agent, or an urgent need for your specific expertise.
Skip the detective work. Every alert shows exactly what’s happening, why it matters, and what you should focus on next.
Just ask the data. Copilot responds in seconds with clear answers, tailored visualisations, and helpful suggestions for what to explore next.
One place for everything that matters - bringing together in-depth analytics, recommendations, and insights that drive success.
See your own impact clearly. Understand how your coaching and decisions directly shape team and business success.
Leadership reimagined
Create a focused world where leaders spend less time searching for answers and more time developing teams, driving strategy, and making improvements that benefit everyone.
Let us show you how NiCE can unify, automate, and elevate your entire customer experience – with AI at the core and success as the focus.Watch the demoContact Sales
Frequently Asked Questions
Copilot for supervisors
From frenzy to forward thinking
Give supervisors the AI insights, time savings, and real-time clarity they need to confidently guide and develop their teams, creating remarkable business results.
Quite the opposite! Think of it as removing the tasks supervisors don’t enjoy so they can focus on what they do best.
While real-time coaching tools handle data analysis and routine monitoring, your human leaders gain more time for meaningful work: developing team members, thinking strategically, and building connections that matter.
This isn’t about replacing people — it’s about freeing them to be even more human, more strategic, and more impactful in their roles.
Your Copilot builds on years of contact centre expertise, trained on real-world customer experiences. Its performance monitoring capabilities often exceed manual methods in both accuracy and consistency.
What makes it truly reliable is how it learns from your supervisors. Their feedback continuously refines the system, ensuring it aligns perfectly with your company standards and objectives.
The result? Supervisor analytics that keep getting more helpful and more aligned with your specific needs.
Your information’s safety is our priority. As a market leader in contact centre solutions, we’ve built comprehensive security into everything we do.
The same robust protections that safeguard our core platform extend to all AI-powered support tools, including strict protocols for data privacy and regulatory compliance.
Your sensitive information stays protected while your teams benefit from the insights.
Generic AI understands words. Copilot understands contact centres.
Unlike broad AI solutions, Copilot is purpose-built for real-world supervision challenges. It's trained on actual customer service interactions, aligned with how supervisors really work, and focused on the metrics that truly matter — agent development, customer satisfaction, and business results.
This isn’t just intelligence; it’s intelligence that knows exactly what your leaders need to succeed in the unique world of customer experience.
Traditional dashboards answer "what happened?" Copilot answers "why it happened" and "what to do about it."
Standard reports might show that handle times increased, but your real-time coaching tools explain it’s happening because new product questions are taking longer to resolve. They’ll then suggest specific knowledge improvements to address the issue.
Insights don’t just sit there waiting to be found — they actively find your supervisors when needed, turning data into immediate action.
Absolutely. No matter how your customers connect — phone calls, chats, emails, messaging — Copilot brings it all together.
Your supervisors get one complete view of performance across every channel, with consistent metrics, alerts, and insights. This unified approach ensures nothing falls through the cracks and customers receive the same level of care regardless of how they reach out.
It’s seamless supervision for today’s omnichannel world.
Decision confidence
Ask a question, get an answer. Conversational AI gives you comprehensive insight into agents, interactions, and teams.
Stay one step ahead
Guide your agents in real time, tackle emerging issues, and keep everyone aligned with what matters most.
See your true impact
Gain clear visibility into how your decisions shape agent performance and deliver measurable business results.
