AI copilot for CX leaders

Think of it as your strategic partner for customer experience excellence.

CXone Mpower Actions uses purpose-built Ai to transform how you optimise your operations. It analyzes your customer interactions to uncover patterns, identify automation opportunities, and generate automated customer insights that turn complex data into clear next steps.

Unlike generic analytics tools, Actions is specifically designed for CX leaders, helping you improve service quality, operational efficiency, and business outcomes all at once.

Absolutely. As your business grows, your Ai partner grows with you.

Actions is built to handle increasing data volumes seamlessly, adapting to your organization’s evolution without missing a beat. Whether you’re managing hundreds or millions of interactions, the system maintains its performance while continuously learning from your expanding dataset.

The more your business grows, the smarter your Ai partner becomes at identifying opportunities and driving efficiencies.

By turning insights into outcomes, faster than ever before.

Actions identifies optimal resolution paths for customer issues and shows you exactly how to leverage your CXone Mpower tools more effectively. Its Ai-driven customer actions give you real-time visibility into what's driving contact volume, allowing you to address root causes rather than symptoms.

This approach means you can meet business goals more efficiently — reducing costs while improving customer satisfaction and employee experience simultaneously.

Actions brings together the best of both worlds: deep CX expertise and cutting-edge Ai.

As part of the unified CXone Mpower platform, it combines specialised models trained specifically on customer experience data with the latest generative Ai for CX capabilities. This powerful combination helps you access insights faster, understand context better, and identify opportunities more accurately.

The result is a system that doesn’t just show what’s happening — it shows why it matters and what you should do about it, helping you close execution gaps and drive your business forward.

Traditional analytics tell you what happened. Actions tells you what to do about it.

Most tools require you to hunt for insights, interpret complex data, and figure out next steps on your own. Actions flips this model — it finds the insights for you, explains them in plain language, and recommends specific actions to take.

The automated customer insights appear right when you need them, in a format you can understand immediately. This means less time analyzing and more time improving, with each insight tied directly to business outcomes that matter.

If you can ask questions, you can use Actions.

We’ve designed the system to be accessible to business leaders, not just data scientists or technical specialists. The conversational interface lets you interact with your data naturally, simply asking what you want to know.

While familiarity with your business goals and metrics is helpful, you don’t need specialised analytical skills or technical knowledge to extract value. Actions does the complex work behind the scenes, delivering insights and recommendations in clear, everyday language.