Technical Validation Engineer - QA

Services | Pune, India | INDIA

ESSENTIAL DUTIES AND RESPONSIBILITIES

 

  • Under minimal supervision, perform system testing and validation as part of operational maintenance activities. Own system validation completion after installation/hotfix/update/upgrade activities and during data center maintenance windows.
  • Performs and documents root-cause analysis as needed to resolve or escalate software and deployment issues.
  • Communicate with customers directly via telephone and e-mail in a professional and diligent manner. Ensure customers are satisfied prior to closing support issues.
  • Coordinate with team members to manage and contribute to daily team workload.
  • Serve as Tier 1/Tier 2 troubleshooter and escalation point for Nexidia’s OnDemand Managed Service deployments, particularly immediately post-maintenance.
  • Work with QA, Professional Services, IT, and Deployment Services to gather and document technical information needed to resolve or escalate product issues.
  • Contribute to process and troubleshooting documentation in the support knowledge base.
  • Help foster innovation in tools and processes to make the team more effective and efficient.
  • Adhere to defined technical support process and offer improvements as necessary.
  • Understands and adheres to Nexidia compliance standards as they appear in the Employee handbook, Corporate Compliance Policies, Code of Conduct and Conflict of Interest Policy.

KNOWLEDGE, SKILLS, AND ABILITIES

 

  • SQL Server (DBA activities, experience with SQL queries, functions, and stored procedures)
  • Windows server (IIS, Windows security, optimization, and troubleshooting)
  • Networking fundamentals (TCP/IP, LAN, WAN, VPN routing, QoS)
  • Security and encryption fundamentals (SSL/TLS, SSH, PGP)
  • Ability to read and understand program source code.
  • Web technologies (ASP.NET, XML, XSLT)
  • Meticulous about documentation and record-keeping
  • Strong communication skills (verbal, listening, reading and writing skills)
  • Demonstrated problem solving, troubleshooting and analytical skills
  • Work successfully in a strong team environment

 

EDUCATION AND EXPERIENCE

 

  • BS in Computer Science, Engineering, or Mathematics; equivalent work experience considered
  • 4+ years of experience supporting enterprise software applications and system integrations

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