Technical Training Developer

Training | Pune, India | INDIA


  • Independently lead learning solutions through training life cycle – needs analysis, mapping, design, development, and delivery
  • Develop technical training solutions for customers, partners, and employees; develop training materials and associated documentation for instructor-led training courses, and eLearning offerings
  • Work closely with the product house to gain expertise of new products and versions
  • Install, upgrade, and maintain training systems in lab
  • Deliver courses on NICE products to customers, partners and employees, in classroom and online (virtual) environments
  • Constitute a point-of-contact for product and professional knowledge needs of global trainers
  • Work in a fast-paced environment while completing training development projects according to projects timelines
  • Foster teamwork within a global group, to achieve project and group goals




Bachelor Degree in electronics, engineering or computer science or related technical degree preferred



  • Experience in developing technical training courses and materials
  • Experience as Trainer / Support / Software / Field Engineer in a High Tech company
  • Real life experience in the following technologies:

o             OS: Microsoft Windows Server 2016/2012 and Active Directory

o             Virtualization: VMware or Hyper-V – an advantage

o             Telephony: Cisco or Avaya – an advantage

  • Experience in classroom delivery of technical courses
  • Very high level of verbal and written English
  • Excellent command of Microsoft Word and PowerPoint
  • Excellent presentation skills
  • Self-motivated and independent
  • Takes a “Can-Do” approach and attitude, and delivers
  • Excellent self-learning skills
  • Up to 10% travel required
  • Technical knowledge of NICE recording products – an advantage
  • Experience in developing eLearning courses using Articulate Studio, Articulate Storyline, Camtasia, or Active Presenter – an advantage


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