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Tech Lead NOC Engineer

Support | Pune, India | INDIA
Roles and responsibilities:
  • The NOC Engineer will be responsible for troubleshooting and resolution of all incidents
  • The NOC Engineer will be responsible for Incident management, problem management, and change management

Skills and experience required:

  • Require 4-8 year’s experience in Technical Support in Telephony and VOIP (We are looking for 30 people at various levels)
  • Should have knowledge in CTI or Voice recording products
  • Good understanding of VOICE protocols like SIP, H.323
  • Good working knowledge on any of the following: CISCO Unified contact center Enterprise (UCCE), CISCO Unified Communications Manager (CUCM), Avaya Aura Platform and Voice/Media Gateways.
  • Should have worked in PBX/ACD
  • Good knowledge of Windows operating system
  • Should have experience in installing, configuring, and supporting telephony, network, or server infrastructure
  • Should have good troubleshooting and problem solving skills
  • Should be willing to work in 24/7 shifts and weekends as well

Nice to have:

  • Experience in NICE products or NICE certified Engineers
  • Certifications that match up well:  Cisco, Avaya, Nortel, Verint, Aspect
  • ITIL Certification

Education:

  • BE in computers science, electronics and telecommunications or equivalent
 

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