Specialist Cloud Database Engineer

Support | Pune, India | INDIA

Main Responsibilities and Deliverables:

  • ability to install and database servers, storage devices, backup tape and disk backup systems and other support systems as needed to support database capacity, performance or product functionality requirements.
  • experience in troubleshooting and diagnostic methodologies in order to understand and eliminate performance degradation and functional related issues
  • experience performing database administration of Oracle database, including 10g,11g, RAC and RMAN on Linux or Unix
  • Experience implementing and supporting a production multi-tenant architecture
  • Extensive technical skills with two of the following; Oracle, MSSQL, MySql
  • Experience maintaining and operating 24x7 Application Service Provider / Software as a Service infrastructure delivering web-based applications
  • Demonstrated ability to deal directly with external customers in a friendly, supportive manner to troubleshoot and solve complex technical issues regarding NICE hosted performance, security, availability, and reliability
  • Ability to provide excellent and ongoing support to other NICE business teams as needed to solve customer and product issues in a timely manner.
  • Ability to act as part of NICE Cloud Services Operations team, continuously sharing information and assisting on tasks with other team members

Qualifications / Education:

  • College degree (preferable) in relevant technology field
  • Excellent English verbal and writing communication skills (and preferably additional foreign language)
  • Team player – ability to work well in a close team environment
  • Fast learner with ability to educate her/himself on relevant technologies
  • Ability to multitask and prioritize work
  • Ability to remain focused and calm under pressure
  • Serviceability approach
  • Positive “can do” approach

Professional Capabilities:

  • Regarded as a Subject Matter Expert.
  • The highest professional technical level a support expert can reach
  • Interdisciplinary set of expertise
  • Mentors all professionals in his/her area of expertise
  • Master in the end to end database deployment and support workflow with knowledge up to the implementation level

Personal Leadership/ Business Impact

  • Owns the professional area
  • Influences within and across domains to promote the professional domain
  • Expands system knowledge and capabilities

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