Specialist Technical Support DBA

Support | Pune, India | INDIA


  • Interfacing with various R&D groups, Customer Support teams, Business Partners and Customers Globally to address Database related product issues and resolve high-level issues.
  • Maintain quality and on-going internal and external communication throughout your investigation
  • Provide high level of support and minimize R&D escalations.
  • Prioritize daily missions/cases and mange critical issues and situations.
  • Contribute to the Knowledge Base, document troubleshooting and problem resolution steps and participate in Educating/Mentoring other Advanced Support engineers.
  • Initiate and performing changes on production systems and proactively escalate any issues that cannot be resolved within the established timeframes.



  • Bachelor's degree in Computer Science / Software Engineering (or similar)
  • MCDBA certification – an advantage


Technical requirements:

  • At least 8years’ experience in customer support serving global customers.
  • Experience in troubleshooting and resolving database integrity issues, performance issues, blocking and deadlocking issues, replication issues, log shipping issues, connectivity issues, security issues etc.
  • Experience in Performance Tuning, Query Optimization, using Performance Monitor, SQL Profiler and other related monitoring and troubleshooting tools.
  • Ability to detect and troubleshoot SQL Server related CPU,memory,I/O, disk space and other resource contention.
  • Strong knowledge of backups, restores, recovery models, database shrink operations, DBCC commands, Clustering, Database mirroring, Replication.
  • Strong knowledge of how indexes, index management, integrity checks, configuration, patching. How statistics work, how indexes are stored, how they can be created and managed effectively.
  • Knowledge of SQL Server tools (Profiler, DTA, SSMS, SAC, SSCM, PerfMon, DMVs, system sprocs)
  •  Experience designing, implementing, and maintaining high-availability SQL databases deployed on various technology like AlwaysON, Log shipping, Transactional replication and Clustering
  •  Deep expertise in MS SQL Server 2008/2012/2014, including SQL server operations and SQL query optimization
  • SQL Development – ability to write and troubleshoot SQL Code and design (stored procs, functions, tables, views, triggers, indexes, constraints)
  • NICE Certification- NP R3/NIM4.1; high technical knowledge in NICE products – an advantage


Other Required Skills:

  • Excellent verbal and written communication skills
  • Strong troubleshooting and problem solving skills
  • Ability to prioritize and execute tasks in a high-pressure environment.
  • Self-motivated and directed, with keen attention to details
  • Team Player - ability to work well in a team-oriented, collaborative environment

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