Solutions Architect

IT – Information Technology | Austin, TX, United States | AMERICAS
Job Overview

We are seeking an experienced and versatile Solution Architect to handle all aspects of data integration and deployment of our NICE Customer Journey Solutions (CJS) applications. This role will work closely with our customers, focused on ensuring the success of our project engagements by deeply understanding the business and associated analytical needs, clearly identifying risks and challenges, confidently influencing the team to practical and valuable business analysis solutions, and thoughtfully overseeing design and implementation. This is very much a hands-on role with heavy doses of data modeling, design, implementation, and analysis. This person must be a simplifier, who removes roadblocks for his own team and for customers… showcasing collaborative communication, creative solutions, and extensive use of automation wherever possible. This is an exciting opportunity to play an important role in a successful enterprise software company.

NICE employees are highly motivated, self-starters who thrive on achieving success after success for our customers. NICE’s products are technically sophisticated and quite complex, and they are leveraged by our customers to influence and improve employee performance. To be effective with NICE’s customers, our employees have to be technically knowledgeable and capable, yet at the same time naturally inquisitive and excited about the business value our customers are achieving. We pride ourselves on our professionalism, integrity, and ability to deliver real value to our customers. This is an exciting opportunity to play an important role in a very successful software company in a rapidly growing market.

Responsibilities:
An advocate to customers for practical and valuable solutions
Lead large enterprise class data-oriented analytics projects
Perform hands-on analysis, design and development of business solutions
Operate independently at customer sites, get lay of the land, identify highest priority items, and work them to conclusion
Design and develop standardization and automation tools
Integrate NICE's applications with wide ranging customer backend enterprise source systems using ETL, XML, and scripting languages
Work closely with customer IT organizations and NICE development teams
Innovate with the product - define new techniques and best practices for all areas of configuration, and evangelize to the rest of the services team
Act as a “go-to" technical resource for Integration Engineers

Skills/Experience:
5-10+ years in data modeling and architect role
As a vendor, led efforts to design data analytics systems for enterprise customers
Completed large enterprise class data-centric analytics projects in leadership capacity
Demonstrates excellent verbal and written communication skills
Appreciation of the broad perspective of business and technology
Collaborative approach to design and development
Enterprise data architecture concepts
BI and analytics experience (Cognos, Tableau, or similar)
Relational data modeling covering conceptual, logical and physical data models, dimensional data models, Data Dictionary and Metadata
Systems integration
Business Intelligence and reporting solutions
Deep experience with Oracle databases, SQL Server a plus
Knowledge of various ETL tools (DataStage, Informatica, Ab Initio, etc)
Ability to manage multiple enterprise customers in a vendor role, multi-tasking across several projects
Strong analytical and problem-solving capabilities
Extensively lead meetings resulting in clear actions and timelines
Proactive

Valuable skills
XML, ETL, Java, Python
Oracle, Vertica, SQL Server, PostgreSQL, MySQL
Cloud infrastructure experience with AWS or similar
Experience as a Software Developer, DBA, System Administrator, or Network Administrator
Experience with implementing and managing data warehouses
Familiarity with enterprise applications in call centers (e.g. Avaya, Siebel, Genesys)

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