Software Architect

R&D / Engineering | Cochabamba, Bolivia | AMERICAS

Software Architect

Location: Cochabamba, Bolivia


​The Software Architect is responsible for providing technical leadership across development teams in one functional area. This position is ultimately responsible for the successful implementation of key deliverables to ensure that each release is designed with high availability, durability, serviceability and supportability in mind. They also act as a key evangelist for the organization.

As a Software Architect, a Typical Day Might Include the Following:
  • Work with product management team to define new architectural requirements
  • Ensure strong collaboration between other development teams, Product Management and Quality Assurance.
  • Set the end-to-end technical direction for the team, including platform, technology, tools, and infrastructure
  • Communicate architecture in an effective and professional manor.
  • Drive technical decisions, solve tough problems, and coordinate multiple project execution.
  • Ensure that the inContact Development coding quality standards and review processes are followed to ensure proper security and high availability standards.
  • Monitoring the quality of code that is delivered through reviews and other processes.
  • Foster strong team work environment and create passion and energy within the team.
  • Be an active participant in the development leadership team ensuring corporate success.
  • Represents self and department with professionalism and competence.
  • Follow the company Code of Ethics and inContact policies and procedures at all times.
  • Communicate in an effective and professional way with customers in and outside of inContact.

Required Education, Experience, and Specific Job Related Skills

Education Requirement:

  • ​BS in Computer Science, or equivalent work experience required.
Experience Requirement:
  • 12+ years of software development experience
  • Experience architecting systems for performance and scalability
  • Expertise in designing application using relational and/or non-relational databases
  • Working Knowledge of ci/cd
  • Experience developing RESTful web services
  • Excellent problem solving abilities.
  • Excellent decision-making skills.
  • Working Knowledge of design patterns.
  • Working Knowledge of Agile development processes
  • Strong communication skils
  • Strong quality orientation
  • Must possess strong organizational and time management skills.

Bonus Experience:
  • MS in Computer Science
  • 5+ years of technical leadership
  • Experience as a technical or team lead or equivalent experience.
  • Experience with AWS
  • Experience with telecommunications/telephony
  • Experience with call centers​

ABOUT NICE inContact: NICE inContact makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics. NICE inContact provides the world’s #1 cloud customer experience platform, NICE inContact CXone™, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions.

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