RTI Implementation Engineer

Services | London, United Kingdom | EMEA

RTI Implementation Engineer

Overall Purpose:

Works with the Business Analyst to build, test and deploy the NICE solution to our customers.

A highly visible position, this role is best suited to an individual who is interested in growing their career in technical business management. 

Must have a broad skill set, be focused and able to work independently. Good interpersonal and communication skills.  Experience of dealing with multiple stakeholders.


  • Able to translate a business request into a technical design requirement.
  • Familiar with business rules and Boolean logic.
  • Builds the user interface functionality of the technical requirements document.
  • Executes testing, QA and production roll out of project enhancements.
  • Assists in monitoring end users during roll out of solution.
  • Advocates project changes based on observation of end user environment, to gain end user adoption of solution.
  • Is the IT point of contact for concerns relating to the solution.
  • Able to review and analyze reports from significant data.
  • Documents the work in a structured manner.
  • RPA implementation.


Working knowledge of at least one object oriented programming language, such as C#/C++, Java

Other Technical Skills:

  • Knowledge of Object Oriented programming concepts.
  • Basic understanding of:
    • Information Architecture
    • Graphic Design
    • Usability
  • HTML coding and web development, Java Script.
  • Experience with a call center environment and technology including CRM systems, diallers, CTI, terminal emulators.
  • SQL basics.
  • Experience of web services on client side (invoking).
  • Some familiarity with BI software and setting up reports from BI tools.


  • Problem solving – comfortable with uncertainty and ability to think on your feet
  • Organized thinking and planning.
  • Keen observation skills
  • Ability to deal with multiple stakeholders
  • Inherently curious and interested in growing own knowledge set

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