Project Manager - Professional Services

Services | Pune, India | INDIA

Scope & Responsibilities:

  • Manage multiple software delivery projects through initiation to closure, utilising cross-functional teams in multiple locations.
  • Plan and estimate resource requirements, manage project scope and scheduling. Prepare communication, risks and issue mitigations plans. Manage project budget and profitability
  • Manage successfully scope changes, monitor and communicate project progress on ongoing basis
  • Provide effective and accurate communications and act as a single point of contact for the customers – internally and externally
  • Provide frequent updates on internal project management IT systems, use of project management tools and manage project related revenue together with revenue recognition forecast.
  • Measure the quality and efficiency of each delivery.  Proactively provide feedback on lessons learned and contribute to the development, maintenance, and enhancement of all project management processes and tools used within the Services team.
  • Customer management – crisis management, over-commitment management, prerequisites/delays tracking/ project report and action items tracking
  • Presentation skills – able to prepare and present project comprehensive presentation (status, open issues, risks, delay, defects reporting) at project and management level
  • Ability to drive the customer through the challenges and delay without getting to escalation
  • Ability to build good relationships with the customer, understand their business needs and priority

Education & Background :

  • Degree educated with 5 years + experience of managing complex IT/software projects to closure, on time and within budget, using established project management disciplines and methodologies.
  • Must have experience of customer facing project management with focus on stakeholder management, reporting and team management.
  • Experience of managing multiple technical projects of varied complexity utilizing cross-functional teams in multiple locations.
  • Experience of managing projects in a global matrix organization is essential.
  • Experience of managing IT software implementation and integration projects.
  • PMP certification is important but should be able to adapt to detailed processes and methodologies.
  • Technical, IT or telephony background is an advantage, but experience of managing complex IT/ software projects is more important.
  • Excellent communication and presentation skills, both written and verbal.
  •  Crisis management.
  • Must speak and write excellent English – other European languages would be an advantage.

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