Product Manager, Communications Surveillance

Product Management | London, United Kingdom | EMEA

At NICE Systems, we protect people’s money, ensure their safety and improve their experiences. Many of the world’s leading companies and organisations are expected to manage these three critical elements of modern living. To do so, they are tapping into the power of data, which has become ubiquitous in both business and life. These organisations turn to NICE to operationalize this data to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security.

Since 1986, NICE has been the recognized leader in these fields, providing solutions which turn both structured and unstructured data into valuable and actionable information. Our success started by capturing interactions and our expertise has evolved into applying analytics on these interactions. ​Combined with our years of cultivating domain expertise in partnership with our customers, we can help our customers not only understand what’s happening in real time, they can predict what will be.

NICE has more than 5000 employees and a presence in more than 150 countries. Our team is proud of their many achievements. NICE is regularly recognized for innovation and the value it provides to more than 25,000 customers, including more than 85 of the Fortune 100. When it comes to turning information overload into practical business value, no one else comes close to NICE.

What we do

We have three principle areas of activity: Perfecting Customer Experience, Protecting People & Assets, and Financial Crime Prevention & Compliance.

Perfecting Customer Experience - We enable organizations to deliver an effortless, consistent and personalized experience throughout the customer journey. Our solutions allow enterprises to know their customers, act in real time and ensure that every employee is engaged. Our customers stand out in their competitive markets by offering an enhanced customer experience, and they improve their bottom line by streamlining operational efficiency.

Protecting People and Assets - We help security organisations and emergency services protect people and assets, by anticipating, managing and mitigating safety, security and operational risks. Through the capture, analysis and correlation of data from a myriad of physical and virtual sensors and systems, we enable organisations to utilise sophisticated measures to prevent incidents and quickly conduct investigations.

​Fighting Financial Crime and Ensuring Compliance - We help financial services institutions detect and prevent fraud, manage regulatory compliance, and identify money laundering threats quickly and accurately, protecting them against financial crime, regulatory, and reputation risk. With a holistic, consolidated view across the enterprise and innovative, flexible technology, our solutions provide institutions a clear view of risk, enabling their staff to resolve issues efficiently, and keeping the organisation up to speed with a rapidly changing regulatory landscape. ​

NICE continues to grow. In EMEA, we have a an amazing and exciting vacancy. 

Product Manager, Communications Surveillance

Division:  Compliance Line of Business

Reports To: Director, Product Management, Compliance Line of Business

Location: London, England, UK



Our Compliance Line of Business (LoB) is seeking a talented Product Manager. This role is responsible for managing our innovative Communication Surveillance product line, which is currently targeted at the financial services and banking industry.

Duties and Responsibilities: 

  • Collaboratively define product strategy through understanding the market (market segmentation, growth opportunities, key industries and solution areas)
  • Own the product roadmap for the Communication Surveillance solutions
  • Create new solutions and extend existing software solutions to help customers meet regulatory requirements while reducing costs of surveillance versus traditional methods
  • Drive the product management process from initial market problem definition, through to product requirements, pricing, product development, positioning, product evolution and on-going product maintenance
  • Build strong relationships and indirectly manage teams in a highly-matrixed environment with customers, sales, regions, partners, services and product development groups
  • Identify market requirements from multiple sources (e.g. research, usability, customer feedback, partner data, competitive assessment) and communicate requirements to product development
  • Collaborate with R&D on delivery of the product backlog with high quality taking time to market into mind
  • Educate and enable the customer facing organizations to ensure successful go-to-market
  • Support sales and services in customer engagements—capturing the voice of the customer and bringing it back to the product and R&D teams
  • Build the business case for product investments driven by market requirements, competitive landscape and company strategy. Integrate product innovation into the fabric of the organization
  • Manage partner activities for OEM products including build/buy assessment, pricing, technical integration specifics, ongoing roadmap planning
  • Accelerate NICE’s effort to deliver solutions via the cloud


  • Minimum 5 years of experience in enterprise and/or SaaS software product management, ideally working with complex enterprise solutions
  • Previous experience in communications, compliance or trade technology solutions – an advantage
  • Experience working with geographically distributed product management and development teams
  • Masterful ability to prioritize long (and growing) lists of demands
  • Strong written, interpersonal and presentation communication skills and ability to confidently and clearly communicate to both internal and external audiences
  • Strong team player who is easy to partner with across functions, cultures and geographies
  • Experience influencing cross-functional teams without formal authority
  • Experience working in a fast-paced, complex global environment
  • Experience using agile product development methodologies
  • Ability to travel up to 35% domestically and internationally
Please apply:
Via the NICE Career site, LinkedIn or directly:

NICE is an Equal Opportunities Employer

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