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NOC Engineer

IT – Information Technology | Pune, India | INDIA

Job Description:

NICE MIS NOC/SOC is a global service located in Pune, India supporting all NICE Corporate MIS Services. The engineer will monitor and troubleshoot Events and Incident for Global NICE infrastructure.

Education:
BE in computers science, electronics and telecommunications or equivalent

Experience:
2 to 3.5 Years

Roles & Responsibilities:

  • Should have 2 - 3.5yrs of work experience in IT service operations
  • Essentials Windows MCSE/MCITP/MCP, Windows Server 2003/2008 / 2012 MS, MS Active Directory to Administrator level, fundamental network knowledge (TCP/IP, DNS, WINS), VMware virtual Centre
  • Should be aware of server housekeeping tasks
  • Should be familiar with RAID, LDAP, understanding of Clusters  
  • Required any certifications from MCP, MCSA, MCSE or MCITP
  • Preferred to have Very good understanding of different server & network infrastructure
  • Good understanding of ITIL standards and should have worked in the ITIL framework
  • Should be well versed with Event Management and Incident Management processes
  • Preferred to have prior work experience of NOC environment and global support (for different regions across the globe)
  • Preferred to have or aware of at least 1 or 2 monitoring tools (BEM or SolarWinds)
  • Preferred to have or aware of on at-least 1 or 2 ITSM tools (Remedy or ServiceNow)
  • Preferred to have Very good understanding of Firewall, Router configurations
  • Preferred to have good understanding of Security alerts incidents and basic understanding of SOC environment
  • Must be willing to work in 24/7 shifts and weekends as well
  • Ability to handle multiple concurrent tasks and projects with minimal supervision
  • Problem identification, workaround, and resolution along with timely follow up with customers via e-mails or phone calls
  • Excellent written and verbal communications skills and customer focused
  • Ensure processes and policies are being adhered to and standards are being met
  • Should be able to lead and drive high priority incidents without any assistance
  • Should be well versed with Change Management process and should have attended CAB meetings
  • Proactive approach
  • Good ability to learn new infrastructure and processes
  • Should be a quick learner with a positive attitude


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