Infrastructure Engineer II

Services | Salt Lake City, UT, United States | AMERICAS

Infrastructure Engineer II

Location: Salt Lake City, UT

Individuals within the Infrastructure Engineer role are responsible for the operations of secure and highly available computing platforms, servers, and networks. They maintain, upgrade, and assist in the deployment of inContact’s lab and production environments. They also maintain the ongoing reliability, performance and support of the infrastructure.

This includes monitoring the operating environments; responding to incidents, problems, and providing assistance to other teams as necessary. Individuals in this job family are also responsible for the overall operation and maintenance of inContact’s lab and production environments. Infrastructure Engineers maintain operating systems, storage, AWS environments and related utilities and hardware. Other responsibilities include troubleshooting problems as they occur, supporting electronic messaging services and maintaining a secure systems environment. They also maintain the infrastructure.

Infrastructure Engineer need good communication skills and must be able to work collaboratively with customers and other technical colleagues. Individuals work across all functional areas and use a strong customer service orientation to ensure that all service requests and incidents are resolved in a professional manner. They share their expertise and provide individual training and support. Infrastructure Engineers work with other technical staff and vendors to maintain stability within inContact’s environments​


As an Infrastructure Engineer, a Typical Day Might Include the Following:

  • Maintain, monitor, and support the infrastructure environment.

  • Works on one or more base work initiatives.

  • May support one or more systems or applications of low to medium complexity.

  • Follows defined procedures to monitor systems and resolve issues.

  • May participate in planning short term efforts.

  • May participate in contributing to process and automation improvements by working with appropriate resources.

  • Performs routine maintenance tasks for infrastructure systems such as backups, patching, firmware updates, etc…

  • Maintain lab and production storage systems.

  • Manage Mail, DNS, FTP, IIS, and Application environments

  • Set up and maintain server system and file security

  • Cross-train and share knowledge with team

  • May cable and rack server equipment in co-location facilities (some travel may be required)

  • Monitor and optimize performance of infrastructure elements.

  • Maintain documentation of servers and networking equipment.

  • Work with vendors to troubleshoot problems and evaluate new products.

  • Participate in the on-call rotation.



To Land This Gig You'll Need:
  • ​Bachelor's degree in Computer Science, Business Information Systems, or related field (or equivalent work experience) is required.
  • 4+ years in Windows Server Administration
  • 4+ years configuring server hardware and OS
  • Excellent knowledge of Windows Domains, Active Directory, DNS, Mail
  • Experience managing enterprise storage solutions
  • Experience leading technical teams
  • Experience working with Management Systems and SNM
  • Experience working in a PCI 1 / FedRAMP compliant environment
  • Experience managing VMware environmenT
  • 4+ years communicating in English in a technical field
Bonus Experience: 
  • Experience managing HP branded servers and SAN

  • Solaris/Linux administration
  • Experience monitoring and maintaining AWS environments.

  • Experience with automation tools like chef.

  • Experience working with SQL.

  • Experience developing software solutions in C#.

  • Experience working with powershell and other scripting languages

ABOUT NICE inContact: NICE inContact makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics. NICE inContact provides the world’s #1 cloud customer experience platform, NICE inContact CXone™, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions. 

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