IT Telephony-Unified communication Specialist

IT – Information Technology | Raanana, Israel | ISRAEL
  • Primary role: Build and maintain UC/CC lab environments enabling integration development for NICE Enterprise solutions
  • Secondary role: Design and support the IT Telephony-Unified collaboration technology infrastructure

Responsibilities: 

  • Support NICE R&D by covering the UC/CC integrations with NICE's products and taking active part in the research
  • Develop and implement new telephony and UC solutions based on a wide variety of different technologies
  • Assess with requirements for VoIP/UC/CC technology initiatives/environments and recommend appropriate solutions
  • Planning, design, configuration, implementation, operation and optimization of NICE corporate and lab UC technologies
  • Proactively maintain knowledge/awareness of existing network and applications, including new products and technologies, relating to both Cisco/Microsoft/AVAYA/Oracle and other UC products
  • Ability to independently learn new technologies and explore new features in the UC/CC world
  • Support corporate NICE to provide a high quality, high availability telephony/UC environment.
  • Manage security lifecycles on the telephony and UC products
  • Collaborative, communicate and assist IT teams locally and internationally
  • Work against project deadlines
  • Vendor support and management / 3rd party partners
  • Work according to change management process
  • Fulfill on-call duties when required

Requirements:

  • At least 3 years of proven experience of design, delivery and transformation of IPT/UC environments
  • At least 3 years of proven experience in designing and configuring of SIP Trunking, SBC’s and Voice gateways.
  • At least 3 years of experience in design, implementing, transforming, troubleshooting and support UC Technologies including VOIP, IPT, collaboration tools, Audio/Video conferencing, SBC’s Voice Gateways and SIP/TDM trunking
  • Experience with Cisco Collaboration technologies - UC/CC/CUBE
  • Details knowledge and understanding of telephony/UC protocols, H323, SIP, codecs (G729, G711 and Microsoft real-time adaptive codec’s RTC)Experience in implementing SBC’s, integration gateways and applications
  • Experience in call recording technologies (NICE) – great advantage
  • Experience with session border controllers and applying security on telecom interfaces – great advantage
  • Experience with managing Contact Center Infrastructure – ACD, IVR, dialers – great advantage
  • Knowledge in Avaya customer engagement solutions –advantage
  • Experience with other UC/PBX (Mitel, Alcatel, Skype for Business, Genesys) – advantage

Essential Skills:

  • Assertiveness
  • Ability to work under pressure
  • Leadership
  • Ability to work in a global team & environment
  • Team player
  • High serviceability orientation
  • Can-do attitude

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