IT Technical Support Engineer

Services | London, United Kingdom | EMEA

At NICE Systems, we protect people’s money, ensure their safety and improve their experiences. Many of the world’s leading companies and organisations are expected to manage these three critical elements of modern living. To do so, they are tapping into the power of data, which has become ubiquitous in both business and life. These organisations turn to NICE to operationalize this data to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security.

Since 1986, NICE has been the recognized leader in these fields, providing solutions which turn both structured and unstructured data into valuable and actionable information. Our success started by capturing interactions and our expertise has evolved into applying analytics on these interactions. ​Combined with our years of cultivating domain expertise in partnership with our customers, we can help our customers not only understand what’s happening in real time, they can predict what will be.

NICE has more than 5000 employees and a presence in more than 150 countries. Our team is proud of their many achievements. NICE is regularly recognized for innovation and the value it provides to more than 25,000 customers, including more than 85 of the Fortune 100. When it comes to turning information overload into practical business value, no one else comes close to NICE.

What we do

We have three principle areas of activity: Perfecting Customer Experience, Protecting People & Assets, and Financial Crime Prevention & Compliance.

Perfecting Customer Experience - We enable organizations to deliver an effortless, consistent and personalized experience throughout the customer journey. Our solutions allow enterprises to know their customers, act in real time and ensure that every employee is engaged. Our customers stand out in their competitive markets by offering an enhanced customer experience, and they improve their bottom line by streamlining operational efficiency.

Protecting People and Assets - We help security organisations and emergency services protect people and assets, by anticipating, managing and mitigating safety, security and operational risks. Through the capture, analysis and correlation of data from a myriad of physical and virtual sensors and systems, we enable organisations to utilise sophisticated measures to prevent incidents and quickly conduct investigations.

​Fighting Financial Crime and Ensuring Compliance - We help financial services institutions detect and prevent fraud, manage regulatory compliance, and identify money laundering threats quickly and accurately, protecting them against financial crime, regulatory, and reputation risk. With a holistic, consolidated view across the enterprise and innovative, flexible technology, our solutions provide institutions a clear view of risk, enabling their staff to resolve issues efficiently, and keeping the organisation up to speed with a rapidly changing regulatory landscape. ​

NICE continues to grow. In EMEA, we have a an amazing and exciting vacancy:     Position Title: IT Tech Support Engineer
Location: Central London

Key responsibilities:

  • Support the enterprise LAN/WAN/VPN/Wireless infrastructure environment that has both office based and remote end-users.
  • Meet all the IT needs of a local office from new hires, adds/moves/changes, level II troubleshooting, and being the face of MIS globally.
  • Deliver excellent customer service skills and be able to work alone and with remote teams.

We are looking for an experienced and passionate individual with the following skills and experience:

  • Excellent Customer Service Skills a must
  • Experience in providing Tier II support for corporate desktop/laptop computer infrastructure supporting office-based clients and remote users.
  • Install, maintain, troubleshoot and upgrade desktop/laptop hardware and software
  • Management of user rights and security settings at desktop/laptop computer level
  • Rollout experience of large Windows upgrades
  • Hardware support of LAN based printers and local printers
  • Desktop/Laptop imaging solutions
  • Remote access tools such as RDP or TeamViewer
  • Active directory management tools such as Microsoft’s Group Policy Management Console (GPMC)
  • Support of Microsoft Windows 7, Windows 10, Microsoft Outlook and Microsoft Office
  • Cisco Call Manager administration
  • Support of VPN connectivity technologies for traveling/remote users (Check Point Mobile a plus)
  • Implementation, administration and support of backup technologies for hardware and software
  • Implementation and support of anti-virus solutions
  • Familiarity with LAN/WAN components and protocols: TCP/IP, DHCP, DNS, switches, routers and wireless connectivity. Required to support systems/networking teams with onsite server room.
  • Strong analytical, problem solving & communication skills
  • ServiceNow service management experience a plus
  • Installation and connectivity support for approved handheld devices – activating Blackberry, iPhone, Android, using Microsoft InTune
  • SIM card activations
  • Mobile device inventory management
  • Equipment Order Process

How to Apply:
Via the NICE Career site, LinkedIn, or directly via

NICE is an equal opportunities employer

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