Become the ADP system expert in the HR area taking a leadership role in ADP HR systems security, self service and ongoing administration including customizing HRIS system to meet inContact needs, supporting all aspects of Time & Attendance, Self Service Portals, and data audits, as well as becoming the SME in ADP reporting Systems.
Provide support and guidance to team members and managers on basic employee relations issues. Coordinate with VP Human Resources on actions and outcomes.
Work closely with the management team ensuring HR processes, procedures and documentation are understood and completed including the following: a. Oversee inContact Incentive Plan quarterly goals and results b. Monthly team member awards c. HR SOX Administration assistance d. HR Help Desk ticket support e. Assure POs are completed for HR Projects f. Semi Annual Review & Individual Performance Plans
Coordinate the resolution of specific policy-related and procedural problems and inquiries with VP Human Resources.
Support new hire administration assuring New Hire and 90 Day Review Forms are completed in a timely manner and tracked in ADP.
Oversee the management of job descriptions verifying every position has a SOX compliant description and is posted where it can be accessed by managers and team members.
Become the HR expert in the SalesForce Knowledgebase System working with Employee Services Manager to assure accurate and timely HR information resides on this system.
Assist and back-up Sr. Corporate Recruiter as requested on pre-hire activities such as the Profile system.
Develop and maintain company compensation plan including benchmarking, banding, ladders or as is determined by Human Resources Business Partner after review for best attraction and retention.
Develop and maintain new Exit Interview process including documenting and disseminating the information appropriately.
Provide other metric based reports to Executive Committee on a weekly basis as assigned and/or requested.
Assist with company training efforts in developing management training processes and other training as requested.
Company event coordination and support ensuring corporate culture continues to improve
Assist VP Human Resources with HR research, reports and projects.
Cross-train to become back-up on any position within the department.
Exceptional customer service focus, including attention to producing quality outcomes.
NICE inContact makes it easy and affordable for organizations around the globe to create stand-out customer experiences while meeting key business metrics. NICE inContact continuously innovates and is the only provider to offer a complete customer interaction platform in the cloud that is flexible, scalable and reliable for enterprise, small business, government and business process outsourcers. NICE inContact is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions.