HR Business Partner

Human Resources | Salt Lake City, UT, United States | AMERICAS

HR Business Partner

Location: Salt Lake City, UT


The NICE inContact Human Resources Business Partner supports the day-to-day operations of the Human Resource office. The Human Resources Business Partner also manages the administration of the human resources policies, procedures and programs. In addition s/he carries out responsibilities in the following functional areas: ADP Human Resource Information Systems (HRIS) and Employee/Manager Self Service Portals, employee relations, benefits, compensation, organizational and team member development, and employment.  The Human Resources Business Partner supports HR practices and objectives that will provide an employee-oriented, high performance culture that emphasizes empowerment, quality, productivity and standards, goal attainment, and the ongoing development of a superior workforce


A Day in the Life of an HR Business Partner might include:
  • Become the ADP system expert in the HR area taking a leadership role in ADP HR systems security, self service and ongoing administration including customizing HRIS system to meet inContact needs, supporting all aspects of Time & Attendance, Self Service Portals, and data audits, as well as becoming the SME in ADP reporting Systems.
  • Provide support and guidance to team members and managers on basic employee relations issues. Coordinate with VP Human Resources on actions and outcomes.
  • Work closely with the management team ensuring HR processes, procedures and documentation are understood and completed including the following: a. Oversee inContact Incentive Plan quarterly goals and results b. Monthly team member awards c. HR SOX Administration assistance d. HR Help Desk ticket support e. Assure POs are completed for HR Projects f. Semi Annual Review & Individual Performance Plans
  • Coordinate the resolution of specific policy-related and procedural problems and inquiries with VP Human Resources.
  • Support new hire administration assuring New Hire and 90 Day Review Forms are completed in a timely manner and tracked in ADP.
  • Oversee the management of job descriptions verifying every position has a SOX compliant description and is posted where it can be accessed by managers and team members.
  • Become the HR expert in the SalesForce Knowledgebase System working with Employee Services Manager to assure accurate and timely HR information resides on this system.
  • Assist and back-up Sr. Corporate Recruiter as requested on pre-hire activities such as the Profile system.
  • Develop and maintain company compensation plan including benchmarking, banding, ladders or as is determined by Human Resources Business Partner after review for best attraction and retention.
  • Develop and maintain new Exit Interview process including documenting and disseminating the information appropriately.
  • Provide other metric based reports to Executive Committee on a weekly basis as assigned and/or requested.
  • Assist with company training efforts in developing management training processes and other training as requested.
  • Company event coordination and support ensuring corporate culture continues to improve
  • Assist VP Human Resources with HR research, reports and projects.
  • Cross-train to become back-up on any position within the department.
  • Exceptional customer service focus, including attention to producing quality outcomes.

To Land This Gig You'll Need:
  • 3-5 years of HR related experience in a fast growing company 
  • Experience administering ADP software including: Employee and Manager Self Service Portal,Payroll, Time & Attendance, Benefit Portal, and Reporting 
  • Proven experience in the following areas: Job Descriptions, Employee Relations, HR Policy and Process Administration, Onboarding, Exit Interviews, Company Events, FLSA and Compliance administration 
  • Experience working with HR executive on high level HR projects 
  • Strong communication, interpersonal, teamwork, and organizational skills 
  • Ability to prioritize multiple functions and tasks and manage work on time 
  • Superior verbal and written communication skills, with an emphasis on tact and diplomacy 
  • Proven ability to consistently and positively contribute in a high-paced environment 
  • PC proficiency in MS Office, including Word and Excel 
  • Participate in projects as assigned as well as good will events

Bonus Experience:
  • ​Experience leading systemic strategic intiatives

ABOUT NICE inContact: NICE inContact makes it easy and affordable for organizations around the globe to create stand-out customer experiences while meeting key business metrics. NICE inContact continuously innovates and is the only provider to offer a complete customer interaction platform in the cloud that is flexible, scalable and reliable for enterprise, small business, government and business process outsourcers. NICE inContact is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions.

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