Global Order Processing Manager

Operations / Facilities | Raanana, Israel | ISRAEL

Responsibilities
Manage the processing of all NICE orders for products, services and maintenance, from all regions. Work closely with Sales, Legal and Finance to ensure timely and accurate processing for meeting NICE’s booking, revenue and cash targets. Including:

  • Managing a day to day operations of order entry, delivery and invoicing, executed by a combined team of Nice and outsourcing partner
  • Managing an of offshore India team and onshore team in Israel
  • Managing an outsourcing vendor – both the day to day execution and the overall relations
  • Leading an end-of-quarter revenue operation to meet the company business' goals.
  • Monitoring and ensuring meeting SLAs & KPIs
  • Be the professional authority and provide support to internal and external customers (Order admin, sales/pre-sales, Export and Operations departments)
  • Analyzing and providing proactive solutions on operation’s amelioration
  • Driving process Improvements - identify knowledge gaps and conduct training sessions and initiate new processes to improve order processing area for better service and efficiency
  • Manage multiple, parallel projects related to Order Management scope from project planning through solution and implementation

Education
BA degree

Requirements:

  • Managing operational teams
  • Offshore and outsource management
  • Background in any of the following fields – order management, items management, sales operations, billing
  • Knowledge of ERP systems – Oracle an advantage
  • Knowledge of ticketing systems – Service Now an advantage
  • Experience of managing and working with global multicultural teams – Experience in India an advantage
  • High level in English
  • Service and quality oriented
  • Good technical skills and understanding of information systems.
  • Computer literate
  • Ability of self-learning
  • Self-motivated to strive for professional excellence
  • Dynamic and curious
  • Flexibility in work hours is required to accommodate workload fluctuations

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