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Deployment Engineer

Support | Atlanta, GA, United States | AMERICAS

The Deployment Engineer is the primary person responsible for the install and configuration of Nexidia products. This position works very closely with the Technical Project Manager, IT and Engineering groups to deliver the system as designed for the client.  This role also interacts with various client technical staff and may be asked to travel to client site to perform installs.  Deployment Engineers also provide escalation support for operational systems as needed.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

 

  • Upgrade existing systems, preserving any customizations that may be in place
  • Diagnose and resolve complex tier-3 technical support issues, especially around audio/data source integration
  • Perform operational support tasks, such as data loads, data cleansing, and performance tuning
  • Understands and adheres to Nexidia compliance standards as they appear in the Employee Handbook, Corporate Compliance Policies, Code of Conduct and Conflict of Interest Policy.

 

ADDITIONAL DUTIES AND RESPONSIBILITIES

 

  • May be called upon to assist Technical Support Engineers with escalated support tickets and other related items
  • Performs other duties as assigned

 

KNOWLEDGE, SKILLS, AND ABILITIES

 

  • Advanced Windows server (IIS, Windows security, optimization, and troubleshooting)
  • Networking fundamentals (TCP/IP, LAN, WAN, VPN, routing, QoS)
  • Security and encryption fundamentals (SSL/TLS, SSH, PGP)
  • SQL Server (DBA activities, experience with SQL queries, functions, and stored procedures)
  • Knowledge of Web technologies (ASP.NET, XML)
  • Knowledge of standard software development principles, concepts, and practices
  • Ability to articulate complex technical topics clearly and concisely to both business and technical audiences in both written and verbal form
  • Meticulous about documentation and record-keeping
  • Work successfully in a strong team environment

 

EDUCATION AND EXPERIENCE

 

  • BS/MS in Computer Science, Engineering, or Mathematics; equivalent work experience considered
  • Minimum 5 years of experience deploying and supporting enterprise software applications
  • Must be a U.S Citizen

 

PHYSICAL DEMANDS / WORK ENVIRONMENT

 

Physical Demands:  Some overnight travel by car or plane may be required. Ability and willingness to travel up to 25%, including internationally to North American and European customers

 

Work environment:  Professional office environment that is entrepreneurial, creative, innovative, team-oriented, inspiring, diverse and challenging with dedication to creating and developing cutting-edge business solutions for our customers.  Working conditions are normal for an office environment; work may require occasional weekend and/or evening work.

 


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