GPS
SOLUTIONS

Associate APS Engineer

Support | Bangalore, India | INDIA

Job Description:

 

NICE NOC is a global group located in Pune, India and supporting all NIM, NPM, WFM installations for global clients

The NOC engineer will monitor, triage, and resolve proactive alarms, events and maintenance work during shifts around the clock, engineer will report to NOC Manager


Scope & Responsibility:

  • Work will be in a weekly shifts , employee will need to do night or day shifts
  • Assist NOC Manager and clients with a wide variety of issues that can occur at the time of service window
  • Usage of NICE Tools, Triage, Troubleshoot problems, resolve and escalate to the next level
  • Maintain excellent communication with the client and NOC team

 

Education:

  • Any IT Graduate Degree (BE, BTech/BSc-IT, MCA, BCA, MSc-IT) or related technical degree preferred.

 

Requirements:

  • Excellent written, oral English Skills,
  • Proficient in MS Word, Excel, PowerPoint
  • IT Savvy, proficient in usage of PC, Browser, Windows Tools, network information
  • Passionate for Customer Service
  • Able to learn and adapt a new technology independently and fast
  • Ability to work under pressure
Willing to work in shifts and weekends

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