Applications Training Developer

Training | Raanana, Israel | ISRAEL
Responsibilities:
  • Independently lead learning solutions through training life cycle – needs analysis, mapping, design, development and delivery
  • Develop application training solutions for customers; develop training materials and associated documentation for instructor-led training courses and eLearning offerings
  • Work closely with the product house to gain expertise of new products and versions
  • Work closely with trainers and consultants to gain knowledge on customer needs
  • Constitute a point-of-contact for product and professional knowledge needs of trainers worldwide
  • Work in a fast-paced environment while completing training development projects according to projects timelines
  • Deliver courses on NICE products to customers, partners and employees, in both classroom and online (virtual) environments
  • Foster teamwork within a global group, to achieve project and group goals
Requirements:
  • Strong customer orientation
  • Experience in developing application training courses and materials
  • Experience in developing eLearning courses and video learning
  • English at mother-tongue level – verbal and written
  • Excellent command of Microsoft Word and PowerPoint
  • Self-motivated and independent
  • Takes a “Can-Do” approach and attitude, and delivers
  • Excellent self-learning skills
  • Experience in contact centers - advantage
  • Experience in delivery of application training – advantage

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