Application Operations Engineer

Support | Pune, India | INDIA

NICE  is currently seeking a technical, hands-on, customer-focused Production Support Engineer to join our growing Cloud team. This person will be responsible for leading client projects on the Cloud

 

Key Responsibilities

  • Perform operational duties including database backups, application server health, service recycling
  • Identify and resolve operational issues (e.g. batch failures, network issues, client data feed errors)
  • Monitor server performance, memory utilization, CPU, file systems, databases, batch jobs
  • Maintain operational documentation, e.g. incident tracking and run books. 
  • Produce metric reports including daily production status.
  • Review Client support tickets and requests under service SLAs
  • Resolve level 2 and level 3 issues (i.e. application support, DBs and data center related issues). Document issues in customer support portal.
  • Provide on-call off hour support and work during non-prime shift hours

Qualifications

  • 5+ Years’ experience in production support experience in with Cloud-Based hosting administration, management and performance tuning under high availability SLA environment
  • Experience with AWS is a bonus
  • Knowledge in Actimize solutions is a bonus
  • Experience with Unix, Linux,  Windows, Tomcat, SSH, PGP and basic scripting skills
  • Experience with SQL Server, Oracle and MySQL
  • Proficiency with Perl/Windows scripting and regular expressions 
  • Experience with and understanding of complex process and data flow
  • Ability to effectively and proactively communicate (both written and verbal) to various Actimize groups and Actimize clients on a daily basis
  • Experience with application debugging, performance, scalability
  • Familiarity with standard application security compliance best practices
  • Knowledge of fault detection and resolution processes
  • Experience  working  successfully independently and with other team members as well as developers
  • Ability to multi-task as required and provide rapid support in production
  • Must be able to provide on-call off hour support and work during non-prime shift hours

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