The only solution that delivers both desktop (attended) and server (unattended) automations, so employees can focus on productivity – not processing.
You first have to know what can and should be automated. NICE automatically helps you to map employee activities and processes, identifying where automation is the key to immediate and long-term optimization.
Robotic Automation seamlessly integrates with NICE’s leading solutions for analytics, workforce optimization and case management, for maximum value and innovation.
With over 500,000 robots, more than 400 customers, and over 15 years of experience, we bring the value of automation to enterprises. And when it’s time to scale up, we make it easy and efficient to quickly meet your changing needs.
NICE RPA saved us
Process time was reduced from minutes to secondsGovernment Agency
Employees have more time for high value activitiesHelpline
Robotic process automation (RPA) automates manual desktop tasks that are highly structured, routine and rules- schedule- or event-driven, requiring little (if any) analysis or subjective judgement.
The average back office employee, for example, spends 80% of their day on such activities, like filling in forms, making repetitive calculations or processing orders. These tasks may be critical for supporting customers, but for your employees they are tedious motivation-killers. They are also notoriously error prone and time consuming.
RPA allows you to hand these processes off to a robotic workforce that is fast, perfectly accurate, tireless, and easily scalable. With NICE Robotic Automation, you can relieve employees of tasks that require no human intervention (“unattended”) and partially automate those that do (“attended”).
Your employees are free to focus on high-value activities, while the software robots optimize your business processes.
When customer service personnel can focus on customers and service, rather than forms and tabulations, the natural result is improved customer experience and 100% success in meeting service-level agreement requirements.
Software robots complete routine tasks about 5 times faster than people - and they work 24/7 – so your team can handle unstructured, customer-focused and problem-solving activities. This increases employee engagement and efficiency, dramatically improving productivity.
You can be confident of 100% accuracy, 100% consistency and 100% policy compliance from RPA software, as your robots repeatedly and unflaggingly perform their tasks exactly as programmed. Clerical errors, as well as the time needed to correct them, are eliminated.
With RPA in place, your employees can focus on the tasks that add the most value to your business and are a far better use of their time. And when there is a spike or lull in demand, automation can be easily and rapidly scaled accordingly to ensure consistent service.
Almost immediately after your robot workforce is switched on, operating costs will see a significant reduction. NICE Robotic Automation also avoids unnecessary expenditures and ensures full coherence with in-house workflows, by leveraging your existing IT assets.
Optimizing your business processes is a continuous practice. There’re always more processes to optimize and improve. By identifying current process inefficiencies and handing them over to RPA, you can elevate your business to reach new efficiency levels and introduce an unsurpassed standard of service.
your process inefficiencies
& automation candidates
processes with attended
& unattended automated flows
White PaperRobotic Process Automation: A New Era of Agent Engagement – A Frost and Sullivan White Paper
RPA can act as a standalone tool to fully automate unattended processes, or it can assist the human employee in performing desktop tasks faster and more accurately.
This paper discusses both use cases in detail.
BlogRobotic Process Automation is More than Just Hype
If you’ve read the news or spoken to any colleagues over the last decade, chances are you already know something about Robotic Process Automation. You could be living in a cave and still have heard of it, with all the attention it has gotten recently. RPA, Automation, Robotic Automation, Robots, Bots – all are common names for a powerful business paradigm shift that is happening right before our eyes.
WebinarMaking Self-sufficiency Your Core RPA Platform – an EE Case Study Webinar
The UK’s largest mobile network provider, EE has automated 32 processes across a wide variety of process types, realizing a saving of over 4,000,000 million seconds per month in those automations alone.