Integration

The integration between Skype for Business and NICE Trading Recording (NTR) is a CTI-based connectivity that facilitates Active IP Recording. The Recording Integration uses a Back-end Link Combiner (BELC) installed next to the Call Controller on the CTI Server, and Front-end Link Controllers on the Skype for Business Front End Servers, which connect to the BELC. This integration introduces a new NICE Media Proxy Server, which handles internal calls from endpoint to endpoint, and sends the audio to the recorder, if a call needs to be recorded. Audio Forkers, installed on all Microsoft Skype for Business Servers that process audio, capture the SRTP audio streams and send them to the NTR recorder servers.

Resiliency

Next to partial resilience options, NICE offers for Skype for Business recording a 2N Recording System Resilience option. This solution involves two complete recording systems, recording two identical audio streams. This ensures lossless recording whenever a system component (and consequently, the system) fails. 2N Recording System Resilience is achieved by installing two completely configured recording systems in one Skype for Business Recording Integration. There is no functional difference between both recording systems. Both are active and record independently from each other. As a result, all audio and call data will be available in duplicate. No failover mechanism is required, so in case one recording system fails, the other continues recording, without losing any calls.

One Solution for All Recording

NICE’s Skype for Business recording solution is an integral part of NICE’s industry-leading communications surveillance solution for identifying compliance and fraud risks across multiple communication channels. This includes peer-to-peer voice sessions, conference calls, email, chat, the audio of Skype video calls, mobile communications, and more. With Skype for Business recording from NICE, Skype calls are routed via a NICE Media Proxy, meaning that financial institutions can fully benefit from their previous investments in NICE’s recording solutions even as the communications platform changes. This integration significantly lowers the total cost of ownership and provides peace of mind for organizations that have grown to depend on the reliability of NICE solutions.